Last updated: 25/11/2025
This Privacy Policy describes how we collect, use, and protect your personal information when you use our job tracking platform.
Information We Collect
Personal Information
- Name (first and last name)
- Email address
- Contact phone number
- Organization/business name
- Address, suburb, postcode, and state
- Postage address (for installers)
- User role and account credentials
Business Information
- Franchise territory and division details
- Sales order numbers and booking references
- Invoice and payment information
- Business relationships (franchisor/franchisee connections)
Vehicle and Job Information
- Vehicle details (make, model, year, color, registration)
- Vehicle images (before and after installation)
- Job specifications and wrap details
- Installation dates and completion status
- Document uploads (PDFs, invoices, receipts)
How We Use Your Information
- Process and manage job bookings and installations
- Facilitate communication between franchisors, franchisees, and installers
- Generate invoices and process payments
- Track job progress and completion status
- Send email notifications and updates
- Maintain user accounts and authentication
- Provide customer support and resolve issues
Information Sharing
We may share your information with:
- Authorized users: Information is shared within your franchise network as necessary for job completion
- Service providers: Third-party services that help us operate the platform (email services, file storage)
- Legal requirements: When required by law or to protect our rights and safety
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate security measures to protect your information:
- Encrypted data transmission and storage
- Secure user authentication and password protection
- Regular security updates and monitoring
- Access controls limiting who can view your information
- Secure file upload and storage systems
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Job records and related documents are typically retained for business and legal purposes. You may request deletion of your account and associated data, subject to legal and business requirements.
Your Rights
You have the right to:
- Access and review your personal information
- Update or correct inaccurate information
- Request deletion of your account and data
- Opt out of non-essential communications
- Request a copy of your data
Cookies and Tracking
Our platform uses essential cookies for authentication and functionality. We may also use analytics to improve our services. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes through email or platform notifications. Continued use of the platform after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us through the platform or reach out to your system administrator.